Employee Engagement

The Employee Side of the HumanSigma Equation

HumanSigma combines the power of two Gallup Consulting concepts: employee and customer engagement. Our HumanSigma approach provides leaders with the means to reduce the variance in performance across organizational units.

Research published by Gallup and others has shown that engaged employees are more productive employees. The research also proves that engaged employees are more profitable, more customer-focused, safer, and more likely to withstand temptations to leave. Many have long suspected the connection between an employee's level of engagement and the level and quality of his or her performance. Our research has laid the matter to rest.

Maximizing Employee Engagement With the Q12

Gallup Consulting's rigorous research has identified 12 questions that measure employee engagement and link powerfully to relevant business outcomes, including retention, productivity, profitability, customer engagement, and safety. These questions -- the Q12 -- measure dimensions that leaders, managers, and employees can influence.

Our research reveals that most workers are not engaged in -- or are actively disengaged from -- their work. As a result, companies are struggling to develop engaged workforces.

What can organizations do to build workplaces that foster higher levels of employee engagement? Q12 is Gallup Consulting's process for organizations that seek to improve their financial performance through a more engaged workforce. Our programs offer integrated solutions including research-based measurement, coursework, and strategic advisory services that improve workgroup -- and organizational -- performance.

Organizations using Q12 programs improve productivity levels, develop higher levels of customer engagement, increase retention of their best employees, and improve profitability while reducing on-the-job accident rates and healthcare costs.

The Q12 Database

Gallup Consulting maintains one of the world's most comprehensive databases linking employee engagement to relevant business outcomes like retention, productivity, profitability, customer engagement, and safety. We also collect information on key work force demographics, including length of service, function, level, status, for-profit/non-profit, exempt/non-exempt, and union/non-union.

We update our database annually, which enables our clients to benchmark their organization's employee engagement levels against data collected in 37 languages from:
  • 4.51 million employees 422,522 workgroups
  • 332 organizations
  • 12 major industries
  • 7 major world regions
  • 112 countries

Gallup Great Workplace Awards

Gallup's employee engagement clients have the opportunity to achieve recognition equal to their outstanding employee engagement results through the Gallup Great Workplace Awards. Gallup has created specific criteria for both organizations and individual managers to be evaluated and recognized. The winners of this prestigious award will be publicized in major business publications. Clients can begin their path to this recognition by visiting the Gallup Great Workplace Award page.

Maximizing Organizational Performance

Gallup Consulting's Q12 programs are a powerful first step for organizations seeking better financial performance by improving their employees' emotional engagement. Organizations can achieve even greater results when they address all points on The Gallup Path. We have developed integrated and comprehensive performance management solutions that support organizations in achieving crucial business goals.

In addition to employee engagement consulting, Gallup Consulting offers tools for:

Workplace and Leadership Practices

  • devise and implement an effective organizational performance strategy
  • provide executive performance coaching for senior leaders
  • recruit and hire world-class performers
  • teach all employees to identify, deploy, and develop their strengths
  • create an objective and easy-to-use performance evaluation and development system
  • develop an effective succession management system
  • design a performance-based compensation system for all roles
  • increase sales force effectiveness

Marketing and Customer Practices

    measure and improve customer engagement increase the overall impact of brand management programs improve marketing strategies through objective, research-based ideas and insights

We have the resources and experience to support organizations that seek to improve their business performance by developing better leaders, more profitable customers, and more productive employees. Our successes demonstrate our effective consulting and performance improvement solutions.

Contact us to learn more about how Gallup Consulting can help you or your organization achieve higher levels of performance.